Cancellation Or Refund Procedures

The customer has the right to return their orders in fourteen days without any reason and charge. The process of cancellation or refund starts on the day when the order is made for the service applications and the day when the receiver or the third one that the receiver has determined for the product delivery contracts. The receiver can also use their right to cancel or refund their order during the period from establishing the contract to the delivery of the product.

To determine the period of cancellation or refund right, the following items are valid:

1. For the one-time order but more than one delivery products, the day when the receiver of the third person that the receiver has determined has received the last product
2. For the products that consist of more than one parts, the day when the receiver or the third one that the receiver has determined has received the last part.
3. For the contracts that regular delivery is made for a certain period of time, the day when the receiver or the third one that the receiver has determined has received the first product.

You can make your cancellation or refund orders by filling the cancellation form that is available on your bill with charged shipment before the cancellation or refund period is due. The recommended shipment firm for your refund or cancellation orders is Yurtiçi Kargo.

When the customer has used their refund or cancellation right, which has resulted the cancellation of the contract, the seller, including the delivery charges, pays back all the charges, including the legal interest charges that emerge during the period starting from the day that they accept back the product in fourteen days, taking the 1st item of Resolution 3095.

The Products, Which Are Not Available For Cancellation Or Refund

The receiver can’t use the rights of cancellation or refund for the following contracts:

1. For the contracts, whose prices can change according to the fluctuations on financial markets and the products or the services, which are not under the control of the seller or the provider.
2. The contracts for the products, which are prepared in accordance with the receiver’s demands or their individual needs.
3. For the contracts of the delivery of the products, which could be gone bad or expiration dates could be due.
4. For the contracts of the delivery of the products, which are not appropriate for refund in health and hygienic conditions, whose packages, seals or bandages will be opened after the delivery.
5. For the contracts of the products, which are mixed with other products after the delivery and which are not possible to be distinguished originally.
6. For the contracts of the consumable materials, digital contents and presented books, whose protective shields such as packages, bandages or seals are opened after the delivery.
7. For the contracts of the delivery of the periodical publications such as magazines or newspapers, except for the ones that are provided by subscription.
8. For the contracts that are made to get the most out of the free time with the activities such as accommodation, house hold carriages, car renting, nourishment acquiring, having fun or resting, which could be done at a specific date or time.
9. For the contracts of the services, which are delivered in electronic media immediately or abstract products that are delivered to the receiver at once.
10. The contracts for the services, which are started to execute with the confirmation of the receiver before the cancellation or the refund period is over.

You can send your cancellation or refund demands to alaskayayinevi@gmail.com.